S25
SPACE25 Automotive Care
Rialto, California

Privacy Policy

Last updated: June 8, 2026

Introduction

SPACE25 Automotive Care ("we," "our," or "us") is located at 725 W Rialto Avenue, Suite B, Rialto, California 92376. We operate this customer portal and provide automotive repair and maintenance services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California privacy laws.

By using our portal or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following categories of personal information:

Identifiers
  • Name, email address, and phone number
  • Account login credentials
  • IP address and device identifiers
Vehicle and Service Information
  • Vehicle year, make, model, and VIN
  • License plate number
  • Mileage and service history
  • Repair orders, invoices, and estimates
  • Digital vehicle inspection reports and photos
Communications
  • Phone call recordings (see Call Recording Notice below)
  • Text messages and emails related to your service
  • Notes and communications with service advisors
Usage Data
  • Pages visited and features used within the portal
  • Login times and session data
  • Browser type and operating system

Call Recording Notice

Under California Penal Code Section 632, we are required to inform you that telephone calls with SPACE25 Automotive Care may be monitored and recorded for quality assurance, training, and service improvement purposes. By continuing a telephone call with us, you consent to such recording.

How We Use Your Information

We use your personal information for the following business purposes:

  • Scheduling and managing vehicle service appointments
  • Providing repair and maintenance services
  • Sending service reminders and follow-up communications
  • Processing payments and maintaining service records
  • Operating and improving our customer portal
  • Responding to your questions and requests
  • Complying with legal obligations
  • Training staff and improving customer service quality

We do not sell your personal information to third parties.

How We Share Your Information

We may share your personal information with:

  • Service providers -- Third-party vendors who help us operate our business, including shop management software (AMS Protractor), customer relationship management tools (AutoVitals), and communication platforms (RingCentral). These providers are contractually required to protect your information.
  • Legal compliance -- When required by law, court order, or government authority.
  • Business transfers -- In connection with a merger, acquisition, or sale of business assets.

We do not share your personal information for cross-context behavioral advertising.

Your California Privacy Rights

As a California resident, you have the following rights under the CCPA/CPRA:

Right to Know

You have the right to request information about the personal information we have collected about you, including the categories of information, the purposes for which it is used, and the categories of third parties with whom it is shared.

Right to Delete

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions such as information needed to complete a transaction or comply with a legal obligation.

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information for cross-context behavioral advertising. You do not need to opt out.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge different prices, or provide a different quality of service because you exercised your rights under the CCPA.

Right to Limit Use of Sensitive Personal Information

To the extent we collect sensitive personal information, you have the right to limit its use to what is necessary to perform the services you requested.

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

We will respond to verified requests within 45 days. We may need to verify your identity before processing your request.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Vehicle service records are typically retained for a minimum of 7 years as required by California automotive repair regulations. You may request deletion of your account data at any time, subject to legal retention requirements.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure cloud storage, and access controls limited to authorized personnel.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Children's Privacy

Our portal and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on this page with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

SPACE25 Automotive Care
725 W Rialto Avenue, Suite B
Rialto, California 92376
Phone: (909) 874-1754
Email: sergiospace25@gmail.com
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